About us

The team behind the ED-ChatBot.

Express Design Agency, Cape Town, is a team of builders and analysts. Right now we’re focused on one product: the ED-ChatBot, which answers your customers in their language, day and night.

Try the ChatBot free
The ChatBot Inbox app on two phones
Our story

Built by a founder who got tired of missed enquiries.

Our founder started Express Design Agency to build practical tools for small businesses. After years of building websites for clients, one problem kept coming up: visitors ask a question, nobody answers in time, and the customer is gone.

The ED-ChatBot is our answer. It replies straight away in the visitor’s own language, collects their details and hands hot leads to your WhatsApp, with a real team behind it in English or French.

“Every question deserves an answer, even at midnight.”— Founder & CEO
What we believe

Three promises behind the ChatBot.

01

Every question answered

Your visitors get a reply in seconds, at any hour, in the language they write in.

02

Honest by design

The bot only answers from what you teach it, and hands the chat to your team when it isn’t sure.

03

Built for Africa

Works on everyday phones, hands hot leads to WhatsApp and respects POPIA from day one.

A phone showing the team taking over a chat
At a glance
Cape Town
South Africa, HQ
24/7
The ChatBot never sleeps
Any
Language your customers write in
EN · FR
Working languages
Start your free trial

Ready to stop missing customers?